Terms of use

Tawazun (formerly Synbio) is an online nutrition clinic provided by Sharekat Nutrihealth LL Layaqa Al Badanyyah. The app lets you book video consultations with dietitians, receive meal plans, track measurements and daily habits, and message the clinic team.

The privacy policy and the subscriptions and refunds policy apply alongside these terms.

Tawazun's nutrition advice supports, and does not replace, care from your doctor. The app is not for emergencies. In an emergency, call an ambulance or go to the nearest hospital.

Check with your doctor before starting any eating plan, especially if you are pregnant or breastfeeding, take medication for diabetes or blood pressure, or have any medical condition. You are responsible for telling your dietitian about your health accurately. Results vary from person to person, and we do not guarantee any particular result.

You must be 13 or older. If you are under 18, you need a parent or guardian's consent before using our nutrition services.

Give accurate details and keep them up to date. You are responsible for keeping your password secret, protecting your device, and everything done through your account. Tell us straight away if you think someone else has used it.

Do not access another person's account or pretend to be someone else.

The app shows each dietitian's open slots. Keep your appointment and join the call on time. If you need to cancel or reschedule, follow the rules shown in the app when you book, or contact us early.

We may need to change your dietitian or appointment for reasons outside our control. If so, we tell you and offer an alternative.

Some services need a subscription. The price and period are shown in the app before you confirm.

• In-app subscriptions are paid through your Apple or Google account and are also subject to their terms.
• A subscription renews automatically unless you cancel at least 24 hours before the current period ends.
• Manage or cancel your subscription in App Store or Google Play settings. Deleting the app does not cancel it.

Refund details are in the subscriptions and refunds policy.

The AI assistant gives general answers generated by AI, and they can be wrong. Do not rely on them for medical decisions. Ask your dietitian or doctor.

You are responsible for what you post or send in the app. Do not post:

• Abuse, harassment, hate or sexual content.
• Other people's personal information without their permission.
• Ads, spam links or misleading medical advice.
• Anything that breaks the law or other people's rights.

You can report any content or user through the contact form. We review reports and remove content that breaks these rules, and we may suspend accounts that repeat it.

The app's content, including the logo, images, videos, recipes and text, belongs to Nutrihealth or its licensors. Do not copy or republish it without written permission. Your meal plan is for your personal use.

We aim to keep the app running at all times, but it may be unavailable for short periods during maintenance or outages. We may change or remove features. Links to outside websites do not mean we have any relationship with them.

To the extent the law allows, Nutrihealth is not liable for indirect losses from using or being unable to use the app, or from following an eating plan without consulting your doctor. Nothing here limits any right that the law does not allow us to limit.

You can stop using the app and delete your account at any time. We may suspend an account that breaks these terms or is used for fraud or abuse.

We may update these terms when the service or the law changes. We post the new version here with a new date, and tell you in the app if a change is significant. If you keep using the app after that, you accept the new version.

We want to hear from you. For complaints and questions, write to info@nutrihealthme.com or use the contact form.