Subscriptions and refunds

The price and period are shown in the app before you confirm. A subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends.

• On iPhone: open Settings, tap your name, then Subscriptions, and choose Tawazun.
• On Android: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions, and choose Tawazun.

The subscription stays active until the end of the period you paid for. Deleting the app or your account does not cancel it, so cancel first.

Apple handles refunds for purchases made through the App Store, and we cannot issue them ourselves. Request one at reportaproblem.apple.com. Apple decides under its own policy.

Within 48 hours of purchase you can request a refund directly from Google Play. After that, contact us with your order number (it starts with GPA) and we will review it.

If you paid Nutrihealth directly, at a clinic or through our team, you can ask for a refund within 14 days of the subscription or programme being activated.

• Write to info@nutrihealthme.com or message us on WhatsApp with your name, registered phone number and payment date.
• We reply and review the request within 5 working days.
• If approved, we refund the original payment method. Card refunds can take one or two billing cycles to show on your statement.

For any question about your subscription, write to info@nutrihealthme.com or use the contact form.