Tawazun | توازن

Delete your account and data

You can ask us to delete your Tawazun (formerly Synbio) account and data at any time. The "Request account deletion" button on the Account screen in the app opens this page.

Send a deletion request

01

How it works

  • Send the form with the phone number on your account.
  • We contact you on that number to confirm the account is yours.
  • We delete your account and data within 30 days of confirming, and send you a confirmation.

You can also send the request to info@nutrihealthme.com or on WhatsApp.

02

What we delete

  • Your account and sign-in details, and your name, phone, email and address.
  • Measurements, weight and body composition, goals and food preferences.
  • Meal plans, water and step history, and data imported from Apple Health or Health Connect.
  • Chat messages, photos, posts and comments.

03

What we may keep

We keep only what the law requires, such as invoice, payment and consultation records, for the legal period, and then delete it. When we confirm the deletion we tell you anything we kept and why. See the privacy policy for details.

04

Cancel your subscription first

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store settings before sending the request, as described in the subscriptions policy.